Staying Safe

Scam precautionary measures

Email prompting you to log in to check a message

Your personal data is very attractive to professional fraudsters and therefore they can try out various new ways to gain access to a genuine users accounts.
Because of this you need to be very careful how you correspond with potential buyers/sellers on our site(s). 

 

The TOP TIP we can give is that you should NEVER share your personal email address with them.
If they want to contact you about your ad they should do it by phone or by using our Safemail message centre.
If they text you and ask for you to email them directly, DON’T.
We provide a Safemail message centre so any genuine user will be happy to use this channel.

 

Texts asking you to email more photos/information

 

We use a SafeMail System. This means that when you send or receive an email through our site, your actual email address can NOT be seen.
We do this to stop any non genuine people getting your email address.

We also do it so that we can block email addresses that are not genuine from contacting any of our sellers on our site.
For these reasons we recommend that you never email anyone about your ad outside of the email link in the ad itself.

How to recognize this scam

  • Some of our users have told us that these non genuine characters are trying to get you OFF our SafeMail System.
  • They do this by sending text messages to people that are advertising on our site asking them to email them outside of our SafeMail System.

 

 

Text messages from banks

How to recognize a Bank Text Message scam

  1. You have placed your mobile phone number on a website.
  2. You receive a text message telling you “Your Access to Internet Banking has been suspended…”

How does it work?

  1. The text you receive appears to be a legitimate warning from a bank.
  2. It will tell you to click on a link to update your account/take recommended action.
  3. When you click on the link you will be prompted to input your bank account details.
  4. The scammers that send the text DO NOT know which bank you deal with, but send the same text to everyone on the off chance of catching even one person out.
  5. If you do input your bank details, the scammer then has full access to your bank account.

What has really happened here is that there was nothing wrong with your bank account, the bank DID NOT send this text and a scammer is trying to get your bank details.

Financial institutions DO NOT send text messages about account security updates.

DO NOT click into the link in the text message if you receive it.  We do NOT store ANY bank account details on our site for your added security.

 

Actions to take for victims of fraud

What to do if you have been defrauded?

We take fraud management very seriously and have great processes and resources to help fight against potential crime via ads on our site.
Depending on the circumstances you may have:

  • a crime for the Police to investigate
  • a civil matter between you and the seller
  • a misunderstanding that can be resolved amicably

When to contact the Police

We strongly encourage you to contact your local police station to report the incident or the advertiser if you:

  • feel you have been defrauded by a seller
  • have reason to believe you have discovered stolen goods or
  • someone who is advertising something that may have legal implications

 

Before you go to the Police

Rather than dealing with fraud or stolen goods, it might be the case that you’re dealing with a seller who is slow at sending an item or keeping in contact.
In these cases, we encourage you to try resolving the issue with the seller directlyYou should always exhaust all options before going to the police.

 

How do I make a Police report?

The simplest way of reporting a crime is to go to your local police station or to call your local station on a non-emergency number.
In most cases your report can be taken by telephone and followed up later.

 

What evidence do you need?

The police will need essential details from you, such as the date and time of the offence, who the victim is and more importantly the identity of the suspects.

If you tried to contact the seller you may have even exchanged names, telephone numbers or addresses.

Keep a note of these details as they will be useful to the investigating police in trying to trace the other person and establishing whether or not they’ve committed an offence.

If you’ve exchanged emails with the other person via our internal messaging system we will we have a log of these but you should keep them and print copies to provide to the police.

 

What happens next?

If you report your advertiser to the police, they’ll decide if it should be investigated as a crime or as a civil dispute.

  • If you buy a car where the mileage has been deliberately altered that is a crime.
  • If you buy a car and it breaks down then it becomes a civil matter between you and the seller.